Refund policy

Returns & Refunds

At Scentrax, we want you to love what you ordered. If something isn’t right, we’ll do our best to make it right.

Returns

We accept returns within 14 days of delivery.

To qualify for a return, the fragrance must be:

Unused and unopened
In its original packaging
In the same condition in which it was received
Accompanied by proof of purchase

For health, hygiene, and product-integrity reasons, fragrances that have been opened, sprayed, tested, or used cannot be returned or exchanged.

Decants & Samples

Because decants are individually prepared and filled for each order, all decant and sample sales are final.

Decants are a great way to try a fragrance before committing to a full bottle, so we recommend starting with a decant if you’re unsure about a scent.

Don’t Like the Scent?

Fragrance is personal, and the same perfume can smell different from person to person.

Unfortunately, disliking a fragrance or changing your mind after opening it does not qualify for a return or refund.

That’s exactly why we offer decants. Try a little before committing to a lot.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive the wrong product, contact Scentrax as soon as possible after delivery.

Please include:

Your order number
A description of the problem
Clear photos of the product and packaging

We’ll review the issue and, when approved, arrange an appropriate replacement, exchange, store credit, or refund.

Do not discard damaged products or packaging until your claim has been resolved.

Return Shipping

For approved returns that are not the result of a Scentrax error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

If we sent the wrong item or the product arrived damaged or defective, Scentrax will work with you on the return or replacement at no additional shipping cost.

Refunds

Once your approved return has been received and inspected, we’ll notify you.

Approved refunds will be issued to the original payment method. Processing time after issuance may vary depending on your bank or payment provider.

The FTC also advises consumers to keep purchase documentation and check the seller’s stated return deadlines, which is another reason I’d keep your process and timeframe very explicit.

Final Sale Items

The following are final sale and cannot be returned or exchanged:

Opened or used fragrances • Decants • Samples • Clearance/final-sale products • Gift cards

This does not affect claims involving products that arrive damaged, defective, or incorrect.

Order Cancellations

Need to cancel?

If your order has not yet been processed or shipped, we’ll do our best to cancel it. Once an order has shipped, it can no longer be canceled and will be subject to our normal return policy.