Política de envío

Shipping Policy

We know the feeling—you ordered a new fragrance and now you’re checking the tracking number every 20 minutes. 👀

We’ll get your Scentrax order packed and on its way as quickly as possible.

📦 Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotions, or high-volume periods, processing may take a little longer.

🚚 Shipping

We currently ship throughout the United States.

Shipping rates and available delivery options are calculated at checkout based on your order and destination.

Once your order ships, you’ll receive a shipping confirmation and tracking information so you can follow your fragrance on its journey home.

⏱️ Estimated Delivery

Delivery times vary depending on your location, selected shipping method, and carrier.

Please remember that processing time and shipping time are separate.

Carrier delays caused by weather, holidays, transportation issues, or other circumstances outside Scentrax’s control may occasionally occur.

📍 Double-Check That Address

Before placing your order, please make sure your:

Name • Street Address • Apartment/Unit Number • City • State • ZIP Code

are correct.

Customers are responsible for providing an accurate and complete shipping address.

If you notice a mistake, contact us immediately. We’ll do our best to correct it before the order ships, but address changes cannot be guaranteed once an order has been processed.

📦 Lost, Stolen or Missing Packages

If your tracking information shows unusual delays or your package appears to be lost, contact us and we’ll help you determine the next steps with the shipping carrier.

If tracking shows the package as delivered but you cannot locate it, first check around the delivery area, with household members or neighbors, and with the carrier.

Scentrax is not responsible for packages stolen after confirmed delivery, but we’ll do our best to help you with available carrier information or claims.

💥 Damaged During Shipping

Nobody wants to open their package and discover their new fragrance took a beating on the way there.

If your order arrives damaged, broken, or leaking, contact us as soon as possible and provide:

Your order number
Photos of the shipping box
Photos of the damaged product
Photos of the packaging and shipping label

Please keep the product and all original packaging while we review your claim.

Approved claims may qualify for a replacement, refund, or store credit depending on the situation.

🔄 Returned-to-Sender Packages

If a package is returned to Scentrax because of an incorrect/incomplete address, refused delivery, or other customer-related delivery issue, additional shipping charges may apply if you would like the order shipped again.

🌎 International Shipping

Scentrax currently ships within the United States only.

We’re working on expanding. Your fragrance addiction may eventually cross borders. 😂

✈️ Important Note About Fragrance Shipping

Perfumes contain alcohol and may be subject to carrier transportation restrictions. Because of this, certain shipping methods or destinations may not be available for fragrance orders.

Available shipping options will be displayed at checkout.